Refund policy

Refund & Replacement Policy

Every order is checked before dispatch. If your item arrives damaged, faulty or incorrect, contact us within 7 days of delivery and we will replace it free of charge. If a replacement is not available, we will issue a full refund.

Change of mind: Unused items in original, unopened packaging may be returned within 7 days of delivery. Return delivery charges for change-of-mind returns are paid by the customer.

Not covered: damage from misuse, cutting the product, incorrect power supply, or water exposure beyond the stated rating.

Refund method: Cash on Delivery orders are refunded by bank transfer; online payments are refunded to the original payment method within 5–10 working days after we receive and inspect the item.

How to start: WhatsApp +968 7882 8404 with your order number and a photo or video of the issue.